Help & Information

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Email: admin@prolatesfishing.com

Call: Steve - 0448 024 313

 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- products with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, we will send you an email requesting your bank details. Your refund will then be processed. Payments are done by bank transfer and will land in your bank account within 2-3 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Please note, there are different processing times for different banks so you may need to wait more time. 
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@prolatesfishing.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@prolatesfishing.com and send your item to: Pro Lates Fishing, 8 Buckingham Street, Gun, Palmerston, Darwin NT 0832, Australia. 

Shipping 
To return your product, you should mail your product to: Pro Lates Fishing, 8 Buckingham Street, Gun, Palmerston, Darwin NT 0832, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.