CONTACT & RETURNS

We love hearing from you!

If you have any questions regarding product, want to share a photo for bragging rights or just a general enquiry - please call or email us at any time.

✉ admin@prolatesfishing.com

✆ 0448 024 313

 

 

 

RETURN POLICY

Refunds, exchanges or credits are only provided if the item is returned within 30 days of purchase (excludes sale items). Pro Lates Fishing will ensure that all items sent to you are checked and delivered in perfect condition. Items that have any tags removed, have been worn or are damaged will not be accepted for return. 

Please note that items are to be returned in their original packaging with your receipt. We recommend that if you are returning your item by post, keep a copy of your receipt before you mail it.

REFUNDS

After you have contacted head office please send your return, exchange or refund request to Pro Lates Fishing PO BOX 2529, Humpty Doo, NT, 0836. Once your return has been received and inspected, you will receive an email to notify you of your returned item and whether you are eligible for a refund. 

If approved, you will receive an email requesting your bank details. Your refund will then be processed via bank transfer within 2-3 working days. If you are yet to receive your approved of refund, please contact us at admin@prolatesfishing.com. 

SALE ITEMS

Sale items will not be accepted for return (refund, exchange or credit), therefore, we advise customers to choose carefully.

EXCHANGES

Exchanges are only offered in the event of a defective or damaged item. 

SHIPPING

The buyer is responsible for shipping costs upon the return of items. Shipping costs are non-refundable.